QUEUE MANAGEMENT
Simplify and automate customer service flows LET'S TALK
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Online Booking
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Queue position and wait time estimation
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Wayfinding
CASE STUDIES: WHO WE'VE SOLVED PROBLEMS FOR
BC MINISTRY OF CITIZEN SERVICES
BC Services logo
Queue Screens - Citizen services
We contributed to the development of an open source Queue System for ServiceBC.

FEATURES

  • Accommodates multiple locations with unique
  • Manage ITA Exams/Room Bookings/Service Appointments
  • Put citizens on hold during service and resume
  • Designed for reception or direct counter offices
  • Open Source, no vendor lock-in
  • Digital signage
Thank you for your innovative, customer centric approach to our application updates. Countable exceeded our expectations. Their work allowed Service BC employees to serve the citizens of British Columbia with greater efficiency.”
- Karim, Ministry of Citizen Services
KENSINGTON MEDICAL CLINIC
Kensington Medical Clinic Logo
Queue Screens - Citizen services
Countable built a custom-designed queue management system to manage hundreds of patients per day, drastically cutting wait times and personnel costs.

FEATURES

  • Displays queue status, availability and staff & patient scheduling online
  • Automated reminders and satisfaction surveys sent to users
  • Virtual (video) or in-person appointments
  • Wait time estimation and queue length
  • “Take a Number” option
  • Digital signage
Thanks for all the work and for treating us so well. At least you know you have helped Kensington become likely the most innovative and patient friendly clinic in BC.”
- Jeremy, Clinic Manager